Review management
Hear what your customers are saying about you, everywhere
With up to 87% of consumers trusting online reviews as much as friends and family, what your customers are saying about you is more important than ever. Take the pulse of your brand, with Rio SEO’s online reputation management service.
With Rio SEO, you’ll know exactly what your customer engagement looks like. Our tool enables your business to have a consistent read on engagement across all your locations and platforms.
Grow and protect your
brand’s reputation at scale
Always-on, real-time listening
Keep a pulse on your customer sentiment, with customer reviews across all your locations. Give your brand the ability to respond quickly to any and all interactions, no matter when or where. Any time a customer interacts with your business.
Gauge customer sentiment
Continuously evaluate reviews and ratings in aggregate or by location, enabling your business to see which locations may need more assistance and which locations are already exceling.
Rank your top performers
Leverage data-driven insights to measure success and improve the customer experience at the location level, by region, or as a whole.
Respond instantly to new reviews
Quickly react to reviews on Google, Yelp, or Facebook right from the monitoring dashboard.
UNPARALLELED INSIGHT
See aggregate or stand-alone performance
Our reporting enables you to see your star rating in aggregate or by individual location. This enables your business to see which locations may need more assistance and which locations are already excelling.
REPORTING TAILORED FOR YOU
Access detailed reports
Our detailed reports can be sent to key stakeholders on a predetermined schedule. Reports can show performance at the location level, by region, or as a whole. Customized reporting is also available.
NEVER MISS AN OPPORTUNITY TO ENGAGE
See reviews in near real-time
Our alerts notify your team any time a new review comes in. This gives your brand the ability to respond quickly any time a customer interacts with your business.
PROMOTE TRUST ON-PAGE
Display first-party reviews
Add your positive customer feedback to your local pages to build trust and improve customers’ confidence in your brand. Our tools enable seamless deployment of this functionality and can adhere to your branding standards.
CASE STUDY
“Rio is a valued partner and has become an extension of our team. We’ve had challenging asks, namely reporting structure and semantics, but Rio never quit on us and we never quit on them, which has made the partnership more valuable than I can put into words.”
Karen Pace
Director, Social and Content Marketing, Randstad US
